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Customer Service

Putting Items into Your Basket

Enter the quantity you desire:

Once you've identified an item you wish to order, you must enter the quantity you desire. You'll notice that quantity (labeled QTY.) has the number (1) already entered. If you wish to order more than one, simply click into QTY. and put in any number you desire.

Place items into your basket.

Once you have specified the quantity you wish to order, click on the button labeled "Add To Basket." (You can always change your mind about selected items and item quantities later by clicking into “View Basket.”) The Shopping Cart displays the items and quantities you've selected.

Viewing your shopping basket.

You'll see your items clearly displayed. The shopping cart shows quantities, item names, unit prices and calculated totals.

Changing your order is easy.

At any time during the online shopping process you may change your mind about what you want or how many of a given item you wish to send or receive. Change item quantity by selecting the current quantity and typing in a new quantity; then click on "Update.” Your shopping cart will be updated with the new quantity, and item totals will be recalculated. To delete an item, click “Remove”.

When you are done shopping, follow the links to make your purchase.

Shipping and Handling Information

Seedlingfruit.com offers UPS Ground shipping.

Seedling Enterprises takes the extra steps needed to assure that your fruit arrives quickly and in prime condition. On the day of shipment, we hand pack and inspect every package. None of our packages are pre-packed - ever. Nor does Seedlingfruit.com permit our vendors to ship any products. We insist upon hand-packing and inspecting each product before it leaves our shipping dock. We ship all trees to arrive in no more than 2-4 days. To prevent the fruit from being held by the carrier over the long weekends and to insure the freshest possible fruit, we ship on Mondays, Tuesdays and Wednesdays so that all orders arrive by the end of the week. Requests for shipments on Thursdays and Fridays will be shipped the following Monday.

Cut-off time to receive an order for same day shipping is 1:00 o'clock p.m.(CST).

Next Day Delivery

Shipping via Next Day Air is available Monday - Thursday. Orders must be received by 1:00 o'clock p.m. (CST). The shipping fee for via Next Day Air is and additional $30.00.

NEXT DAY AIR Shipments on Friday

NEXT DAY AIR shipments received on Friday will be shipped on Monday and will arrive the following day.

Saturday Delivery

Saturday deliveries are available only for Next Day Air shipments on Fridays and you must add an additional $40.00.

International Shipments

We do not ship Internationally (including Canada and Mexico)

Surcharge

Shipments to Alaska, Hawaii, Puerto Rico, United States Virgin Islands and for Saturday Delivery, add $10.00 surcharge.

Payment

For Internet, Telephone and FAX orders, Seedlingfruit.com accepts VISA and Mastercard. Your credit card will be charged at the time your first paid item is shipped.

Seedlingfruit.com does collect state and local sales taxes for shipments to those states where we are required to collect the tax.

Our Guarantee

Our guarantee is as simple as it gets: You will be satisfied or your money back.

If you are not satisfied with any product purchased, we want to know about it. Seedlingfruit.com will give a full refund or replacement, whichever you prefer. It's that simple!

Contact Us for Information Concerning Your Order

To inquire about your order, e-mail our Customer Service Department: info@seedlingfruit.com. Please be sure to include the customer order number.